find below some of the questions we are most commonly requested
to answer. Please feel free to call or email us if you are
unsure of anything and we will do our best help. If there
is a question we don't immediately know the answer to, we
most certainly know someone that does!
For replication of audio CD's from a glassmaster you may supply us CD audio or DDP Image Files. WAV or AIFF files may be supplied but will incur additional charges. You may supply masters on CD, DAT or via FTP as a DDP image file or WAV/AIFF for audio projects.
A tracklist detailing the name of each track and running
time should be supplied with every master. For CD Rom replication
please supply master on CDR as a working copy. For short
run CD duplication, masters should be supplied as an audio
CD or CD Rom. We will make exact copies of your master so
please ensure that the master is free of any errors or defects.
DMS Ltd offer a full CD mastering
service so if you need any alterations to your CD please
us to discuss your requirements. CD mastering is available
at £50.00 plus VAT per hour.
For replication of DVD from a glassmaster you may supply
us a master on DVDR or DLT. If you require CSS copy encryption
please supply master on DLT, as it cannot be added to masters
supplied on DVDR. You should set your region codes when
authoring your DVD; we cannot change them once files are
supplied to us. For short run DVD duplication, please supply
your master on DVDR.
At DMS Ltd we are great believers in getting your graphics
prepared to the highest quality before going to print. We
have a full range of templates
available for all CD and DVD products including booklets,
inlays, card wallets, digipacks, disc prints..........the
list goes on. Please call or email
us and we will send the relevant templates to you immediately.
We also suggest that you should speak to our graphics department
before starting your designs as often a five-minute chat
can give you all the information required to make your task
much easier and your final files much sharper! We accept
files for PC and Mac in PDF, Photoshop, TIFF, EPS
and Illustrator formats. If you need to supply in another
format, please discuss it with us first. Basic requirements
for CD and DVD designs are: all files to be in CMYK, minimum
resolution 300dpi for paper parts, 600dpi for on disc designs.
3mm of bleed required around outside of all paper parts
and no text within 3mm of cut or folds on paperparts. Graphics
may be put on CD or sent by email. DMS Ltd also offer a
full graphic design service
and we can simply transfer your graphics from an unprintable
format into one of the above files or we can listen to your
brief and design your packaging from scratch. Prices start
at £40.00 plus VAT per hour although we have special
fixed priced packages for design and production. Please
direct all enquiries about graphics to: firstname.lastname@example.org
or call 01752 201275.
We recommend that once your master and graphics are complete you should send them to us by Royal Mail Special or Recorded delivery. This guarantees Next Day delivery to us ensuring we start your production immediately. This service is available from all Post Offices and costs approximately £5.00 for an average weight package. If you are in a real rush, we suggest that graphics should be sent in advance of the master by email to email@example.com or by FTP transfer in zipped folders. Our full postal address is: DMS Ltd, Grosvenor House, Belgrave Lane, Plymouth. PL4 7DA.
Due to the nature of CD, DVD and VINYL manufacturing and that once
goods are produced they are unusable by anyone other than
the client that ordered them. For that reason we ask for
payment in full prior to manufacturing commencing. Payment
can be made by sending a cheque payable to DMS Ltd, a BACS transfer (ask for account details) or across
the telephone by Debit and Credit Card (certain cards incur
a surcharge). Alternatively registered companies and government
agencies may apply for a credit account. Credit is not available
to individuals. For further details on payment options please
telephone 01752 201275.
Assuming that your master and graphic files are supplied
to the specifications required delivery times are generally
CD and DVD Duplication projects with Laser Printed Paper
Parts - approx 4-7 working days
CD and DVD Duplication projects with Litho Printed Paper
Parts - approx 8-12 working days
CD and DVD Replication projects with Litho Printed Paper
Parts - approx 10-16 working days
We are of course happy to try and meet your deadlines if
you have something very urgent, please let us know and we
will try and accommodate your request.
All our goods are despatched to you through Business Post
or Interlink Express, two of the leading UK courier companies.
All deliveries will require somebody to sign for the goods
at the address you have specified so please make sure somebody
is at home or in the office. We will always tell you when
goods are being despatched so you are able to plan delivery.
DMS will only duplicate or manufacture your products if you are the sole copyright owner or you can supply a manufacturing licence from MCPS or other relevant licencing organisation that apply in other countries. DMS will not consider manufacturing any product that infringes the rights of other artists or copyright owners. Please visit the PRS for MUSIC website and follow links to MCPS to see the kind of licences available and cost of obtaining plus online application forms. If you need any help or advice in filling form give them a call - you will find them almost as helpful as DMS!