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Disc Manufacturing Services Ltd
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Frequently Asked Questions

Below are some of the questions we are most commonly requested to answer. Please feel free to contact us with any DVD related enquiries, our friendly team will be happy to help you out.

What do I need to supply to place a DVD order?

In order for us to complete your order for your planned release we will need the following:

1. DVD Master
2. Graphics/Art Files
3. Completed Copyright Declaration Form
4. Payment

In what format should I supply my master to you?

We can accept your DVD master as a physical production-ready DVD-R or DLT, or in many digital formats including an .IMG file, an .ISO file or .VIDEO_TS files. If you would like to supply in a different format, please get in touch. If you require CSS copy encryption please supply master on DLT, as it cannot be added to masters supplied on DVD-R. For short run DVD duplication, please supply your master on DVD-R. Please be aware of your requirements for NTSC or PAL playback and use a suitable setting when creating your master. You should set your region codes when authoring your DVD as we cannot change them once files are supplied to us.

You can forward digital files via WeTransfer or Dropbox (in a .ZIP or .RAR folder) or via your own FTP site.
You can send physical formats (CD, DVD, Minidisc, DAT, USB Stick/ Flash Drive, or ¼" Tape) to DMS Ltd, The Pressing House, Faringdon Road, Plymouth, PL49ER.

Please ensure all files are compressed to a .ZIP/.RAR folder prior to uploading.

We offer a professional DVD Authoring service at £75 per hour ex. VAT (£90 inc. VAT).

How should I supply my graphics?

Please send us high quality PDF files with any imagery at 300dpi. To attain the highest quality print results and reduce any risk of your orders being delayed, please read through our Artwork Specifications. We recommend speaking to our graphics department before starting your designs, often a five-minute chat over the phone can give you all the information required to make your task much easier and your final files much sharper.

Print-ready art files can be emailed to your DMS contact or uploaded via WeTransfer, Filemail.com, Dropbox or your own FTP site. You may prefer to supply a data disc containing your artwork in the post, in which case please post to DMS Ltd, The Pressing House, Faringdon Road, Plymouth, PL4 9ER.

At DMS we are great believers in preparing your graphics to the highest quality before going to print. We have a full range of templates available for all DVD products including disc onbodies, booklets, digipacks, slipcases and box sets. If you don't see what you are looking for, please contact us and we will send the relevant templates to you.

We also offer a full Graphic Design service at £40 per hour ex. VAT (£48 inc. VAT) if you require assistance with your artwork.

How should I send you my physical masters?

We recommend that you send us your completed master via Royal Mail Special or Recorded delivery. This guarantees next day delivery to us ensuring we start your production immediately. This service is available from any Post Office and costs approximately £5.00 for a standard weight package. Print-ready art files can also be posted to us on a disc, or emailed to your DMS contact or uploaded via WeTransfer, Filemail.com, Dropbox or your own FTP site. Our full postal address is:

The Pressing House
57 Faringdon Road
St Judes
Plymouth
Devon
PL4 9ER

I only have the video content - can you compile my DVD?

Yes we can. DVD Authoring is the process of combining your footage and other supplied elements to as a professional quality DVD master that's completely ready for production. Authoring is the final step in video post-production, linking all the parts together, adding functionality and bringing your project to life.

Our engineers and design team will take your initial brief and inject their own creative flair to produce professional results. We guarantee our authoring 100%, if you're genuinely and justifiably not happy, we won't charge you.

DVD authoring is charged at £75 per hour (£90 inc. VAT). Additional requirements such as sourcing of library images or audio tracks will incur extra costs.

What is the resolution/pixel height of a DVD

Standard DVD resolution is always 720 x 480p.

Ultra HD footage will reduce in quality during transposition to the standard DVD format. Please bear this in mind and try to provide files of standard DVD resolution.

How much content fits onto my DVD?

Disc Type Capacity in Size Capacity in Playing Time Sides / Layers
DVD-5 4.7 GB 120 minutes 1 / 1
DVD-9 8.5 GB 240 minutes 1 / 2
DVD-10 2 x 4.7 GB 2 x 120 minutes 2 / 1

Please note that DVD-10 discs and double-sided and therefore contain no printable area for artwork.

PAL vs NTSC - what is this?

PAL is the European standard picture refresh rate of 25 FPS (frames per second).
NTFS is the USA standard picture refresh rate of 30 FPS (sometimes registers as 29.97).

In the days of the cathode ray tube televisions and analogue broadcasting, a PAL signal played through an NTSC receiver would flicker as the frame-rate of the screen and the signal being received were not in sync. A large majority of screens nowadays are digital, but it's still worth considering if this will be an issue for your specific project.

Do I need an MCPS Licence to make my DVDs?

DMS will only press your DVDs if you are the sole copyright owner and fill in one of our copyright declaration forms, or you can supply a manufacturing licence from MCPS or other relevant licensing organisation that apply in other countries. DMS will not consider manufacturing any product that infringes the rights of other artists or copyright owners.

Please visit the PRS for Music website and the MCPS section within it to see the kinds of licences available and the cost of obtaining them. If you need any help or advice with your application it's best to give MCPS a call direct, they're always very friendly and can help to shed valuable light on an otherwise complicated process.

When and how should I pay for my DVDs?

Due to the nature of DVD manufacturing, once goods are produced they are unusable by anyone other than the client that ordered them. For that reason we ask for payment in full prior to DVD manufacturing commencing. Alternatively UK registered companies and government agencies may apply for a credit account. Credit is not available to individuals or first time customers.

You may pay for your goods and services by the following methods:

By card over the telephone. Please note that credit cards and all non-UK registered cards incur a processing surcharge of 3%.
By BACS transfer. Your sales contact will provide you with our bank details and they can be found at the bottom of your invoice.
Via PayPal (surcharges do apply).
Or by cheque payable to DMS Ltd to the address above, also stated on your invoice.

For further details on payment options please get in touch or telephone +44 (0) 1752 201275.

How long does it take for my DVDs to be delivered?

Please note that lead times can vary substantially from week to week. If you are planning an upcoming release, we recommend that you give us a call or drop us an email to find out current lead times and chat through feasible dates and deadlines. We are of course happy to try and meet your demands, so if you have something urgent with a specific deadline date please ensure you let us know as early as possible so we can try to book your job into processing and production schedules.

All goods are dispatched to you through leading global courier companies. All deliveries will require somebody to sign for the goods at the address you have specified, so please make sure somebody will be available at home, in the office or at the warehouse. We will always tell you when goods are being dispatched so you are able to plan receipt of your order. Unfortunately our courier companies will not be able to specify the delivery time until the day of delivery, although some couriers will text you with an ETA where possible.

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Disc Manufacturing Services Ltd, The Pressing House, Faringdon Road, Plymouth, PL4 9ER. United Kingdom.
Registered in England and Wales no 5127922 at this address. VAT registration no 838 5310 21